AI-Powered Conversational Interactions Redefine Customer Experience

Bi-weekly news commentary

Hi friend,

How are you? I hope your year is off to a good start.

In this bi-weekly news commentary, I discuss how AI revamps customer experience. Think call center interactions or when strangers and existing customers are hitting your website seeking information to solve their problems.

The gist: AI-powered conversational interactions have evolved into sophisticated “concierge-like” experiences you may find in upscale hotels. In short, your new brand storytellers :)

As this article suggests in 2024 “they will be the key to bridging the gap between customers and brands, unlocking human connections.”

Learn why AI-powered conversational interactions matter and how to leverage them to optimize your customer experience.